Global Healthcare BPO Market is segmented By Provider Service (Patient Enrollment and Strategic Planning, Revenue Cycle Management, Patient Care Service (Device Monitoring, Medical Imaging, Medical Transcription)), By Payer Service (Provider Management, Human Resource Management, Claims Management (Claims Repricing, Information Management Services, Fraud Detection and Management, and others), Care Management, CRM, Other Payer Services), By Pharmaceutical Service (Research and Development, Manufacturing, Sales and Marketing Services (Marketing Services, Research, Analytics, Forecasting, Performance Reporting), Other Non-clinical Services), and By Region (North America, Latin America, Europe, Asia Pacific, Middle East, and Africa) – Share, Size, Outlook, and Opportunity Analysis, 2024-2031.
Healthcare BPO Market Size
The Global Healthcare BPO Market reached USD 200.2 billion in 2022 and is expected to witness lucrative growth by reaching up to USD 425.8 billion by 2031 exhibiting a CAGR of 10.2% during the forecast period (2024-2031). Medical providers are being compelled to depart from conventional treatment and support paradigms and provide services in novel ways as a result of digital capabilities, rising customer expectations, and developing technology. Modern patients seek healthcare solutions that are supported by technology.
They anticipate being able to make and manage reservations online, receive virtual care, and have simple access to medical documents online. An organization without sufficient resources and cutting-edge technology faces difficulties in providing a patient experience of this level. The solution for businesses trying to improve the patient experience is healthcare BPO.
Healthcare BPO Market Summary
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Metrics |
Details |
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CAGR |
10.2% |
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Size Available for Years |
2022-2031 |
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Forecast Period |
2024-2031 |
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Data Availability |
Value (US$) |
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Segments Covered |
Payer Service, Provider Service, Life Science Service |
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Regions Covered |
North America, Europe, Asia-Pacific, South America, and Middle East & Africa |
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Fastest Growing Region |
Asia-Pacific |
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Largest Region |
North America |
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Report Insights Covered |
Competitive Landscape Analysis, Company Profile Analysis, Market Size, Share, Growth, Demand, Recent Developments, Mergers and Acquisitions, New Product Launches, Growth Strategies, Revenue Analysis, Porter’s Analysis, Pricing Analysis, Regulatory Analysis, Supply-Chain Analysis, and Other key Insights. |
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Healthcare BPO Market Dynamics
Increasing Advantages of Healthcare BPO Services for Enhancing Customer Services are Driving the Global Healthcare BPO Market Growth
Healthcare has always been a highly competitive market, therefore businesses in this sector are constantly looking for methods to reduce costs and increase profitability. The availability of qualified individuals who are proficient in carrying out specialized activities and can take on and accomplish any assignment within a short period of time is a key advantage of outsourcing. This guarantees that the needs of the healthcare organization are met in the greatest way possible and that too without causing too much trouble.
Companies can focus on what they do best by outsourcing their non-core activities to specialized partners, which helps them eliminate outside distractions. Healthcare organizations find that outsourcing is a boon since it enables them to outsource administrative tasks and concentrate on giving patients the highest possible standard of care. Healthcare organizations must carry out operations with the utmost degree of precision given the type of job they handle.
Focus on Core Competencies is Driving the Global Healthcare BPO Market Growth
The healthcare sector is always changing due to the daily introduction of new laws, procedures, and technologies. As a result, Healthcare Business Process Outsourcing (BPO) services have become increasingly popular. These services give healthcare providers, patients, and other industry stakeholders a number of advantages.
The opportunity to outsource non-core operations to specialized providers who can deliver greater expertise, efficiency, and cost savings is one of the main benefits of healthcare BPO services. By leaving administrative duties to the professionals, healthcare providers can focus on their primary abilities, such as patient care and clinical services.
Challenges with Healthcare BPO are Hampering the Global Healthcare BPO Market Growth
Healthcare information is extremely sensitive and is governed by rigorous privacy laws. Healthcare BPO may be constrained by worries about data security, privacy violations, or non-compliance with laws. Healthcare organizations must carefully choose BPO partners who adhere to stringent regulatory standards and have strong data protection procedures.
Market Segmentation Analysis
The global healthcare BPO market is segmented based on payer service, provider service, life science service, and region.
The Human Resource Management Segment is Expected to Hold a Dominant Position in the Market Over the Forecast Period
The human resource management segment accounted for the highest market stake accounting for approximately 34.6%of the healthcare BPO market in 2022. The process of offloading human resource activities and responsibilities to outsourcing companies is known as human resource BPO, also referred to as HR BPO or HR outsourcing. Outsourced HR responsibilities cover everything an internal human resource department does, including recruiting, hiring, onboarding, and firing and terminating employees.
Think of staffing as recruiting, hiring, and interviewing potential new hires. Staffing is handled by HR personnel in accordance with business needs and the current headcount. Some clients delegate their employment needs to recruitment companies and agencies, allowing them to handle the initial round of hiring.
Market Geographical Share
North America Holds a Dominant Position in the Global Healthcare BPO Market
North America is estimated to hold around 1/3rd of the total market share throughout the forecast period. For instance, in February 2023, the Florida-based healthcare technology firm Availity's patient access outsourcing business unit has been acquired by AGS Health, a leading provider of tech-enabled revenue cycle management (RCM) solutions and a strategic growth partner to healthcare providers across the U.S. Achieving complete and correct reimbursement for services has never been more important because more than half of U.S. hospitals expect a year of negative margins.
With this growth, AGS Health will be better able to support customers' first-pass reimbursement rates by offering quicker, more adaptable financial clearance solutions at a larger scale.
Healthcare BPO Companies and Competitive Landscape
The major global players in the market include Accenture, HCLTech Lifesciences Limited, GeBBS Healthcare Solutions, Genpact, International Business Machines Corporation (IBM), Parexel International Corporation, IQVIA, Sutherland Global Services, United Health Group, Cognizant Technology Solutions among others.
Russia Ukraine Conflict Analysis
The Russia-Ukraine war may affect the healthcare BPO market due to a lack of healthcare facilities being impacted during times of geopolitical instability and economic uncertainty. Because injuries, trauma, and mental health problems occur at higher rates during times of conflict, there is frequently an increase in the need for healthcare services. BPO firms are impacted by this rising healthcare load because they may need to modify their business processes to meet the evolving demands of the healthcare system.
Artificial Intelligence Analysis
Artificial intelligence (AI) is increasingly being used in the healthcare BPO market to improve various aspects of claim management. In order to reduce errors and streamline the billing process, AI-powered algorithms can automate the process of assigning medical codes to diagnoses and procedures. These algorithms are able to review medical records, extract pertinent data, and precisely assign the right codes.
By analyzing claims data, checking policy details, and spotting fraudulent claims, AI systems can assist in automating the claims processing process. The efficiency and accuracy of claims processing can be increased by using machine learning algorithms to discover patterns and indicate potential problems in past claim data.
Key Developments
- In June 2022, (PTI) Access Healthcare, a provider of healthcare BPO services, will spend roughly Rs 190 crore to build a new campus and increase operations in India.
- In October 2022, Performant Healthcare Solutions, a top supplier of technology-enabled payment integrity, eligibility, and associated analytics services, partnered with Priority Health to deliver a unique, end-to-end solution concentrated on all payment integrity-related issues.
Why Purchase the Report?
- To visualize the global healthcare BPO market segmentation based on the payer service, provider service, life science service, and region, as well as understand key commercial assets and players.
- Identify commercial opportunities by analyzing trends and co-development.
- Excel data sheet with numerous data points of healthcare BPO market-level with all segments.
- PDF report consists of a comprehensive analysis after exhaustive qualitative interviews and an in-depth study.
- Product mapping available as excel consisting of key products of all the major players.
The global healthcare BPO market report would provide approximately 61 tables, 61 figures, and 195 Pages.
Target Audience 2024
- Manufacturers/ Buyers
- Industry Investors/Investment Bankers
- Research Professionals
- Emerging Companies
