Telecom Enterprise Services Market Size, Share, Industry, Forecast and Outlook (2024-2031)

Market Overview

Global Telecom Enterprise Services Market reached US$ 1.8 billion in 2022 and is expected to reach US$ 2.9 billion by 2030, growing with a CAGR of 6.1% during the forecast period 2023-2030.

The increasing adoption of telecom enterprise services that enhance streamline operations, enhance customer experiences and stay competitive. Telecom services play an important role in supporting digital transformation initiatives that include cloud computing, IoT and AI. The rollout of 5G networks which provides higher bandwidth with improved connectivity and enables advanced applications like augmented reality, remote robotics and real-time data analytics.

The growth of the Internet of Things demands reliable and scalable connectivity solutions. Telecom services are integral for connecting and managing IoT devices in various industries, including manufacturing, healthcare and logistics. Enterprises are migrating their applications and data to cloud platforms. Telecom services enable seamless cloud connectivity, ensuring reliable access to cloud resources and facilitating hybrid cloud deployments.

Numerous enterprise telecom service providers are focusing on technology development through collaborations to ensure seamless business operations. These collaborations enable service providers to utilize the strengths and capabilities of other organizations, thereby offering a full solution for enterprises. In May 2022, T-Mobile USA, Inc. and Cradlepoint, a subsidiary of Ericsson, announced their collaboration to create a bespoke enterprise-grade 5G router for the company’s Business Internet clientele. This collaboration would facilitate the development of an effective fixed wireless solution for organizations that depend on adaptable, rapid, and secure internet, together with managed services for business operations.

Asia-Pacific is the dominant region in the global telecom enterprise services market covering more than 1/3rd of the market in 2022. The region is a major hub for IoT growth, with businesses deploying IoT solutions for various use cases, including agriculture, logistics and manufacturing. Telecom services are essential for connecting and managing IoT devices. It facilitates seamless access to the cloud platform and supports to hybrid.

Market Scope

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Market Dynamics

Rising Adoption of 5G Networks

5G networks provide significantly higher data speeds compared to previous generations and this enables faster downloads, uploads and real-time communication, enhancing productivity and user experiences. 5G networks offer ultra-low latency, reducing the delay in data transmission and this is crucial for applications like real-time video conferencing, remote monitoring and IoT devices that require instant responses.

For instance, on 19 August 2023, a significant increase in the adoption of private 5G networks by enterprises started in the second half of 2024 by Nokia India. The private 5G networks are dedicated to localized networks that provides high-speed connectivity and low latency tailored to the specific needs of businesses. 5G networks are expected to be more mature, with wider coverage and improved reliability and this makes it a more attractive option for enterprises seeking to deploy private networks.

Digitization facilitates service providers in delivering expedited and more dependable connectivity by integrating new networks such as 5G, which offers increased data rates, diminished latency, and improved connectivity for essential applications. This trend is propelling the adoption of IoT and machine-to-machine (M2M) solutions, enabling organizations to remotely connect and operate equipment, hence enhancing operational efficiency and decreasing costs, which subsequently stimulates market growth.

Improved connectivity from 5G facilitates mobile workforce solutions and fortifies communication networks, rendering telecom services essential to company operations. The growing investment in global 5G infrastructure is anticipated to enhance demand for telecommunications enterprise services in the forthcoming years.

Growing Collaboration Between Companies 

Telecom companies often have diverse service portfolios, including network infrastructure, cloud services, cybersecurity and managed services. Collaborations allow them to offer comprehensive solutions that meet a broader range of customer needs. Collaborations can lead to expanded market reach. Partnering with other companies, especially in different geographic regions, helps telecom providers access new customer segments and markets.

For instance, on 27 February 2023, HCLTech, a global technology company, announced a collaboration with Dell Technologies to accelerate telecom network modernization for communication service providers and enterprises and this collaboration aims to facilitate the adoption of 5G and advanced networking technologies. The collaboration aims to simplify the transition to open, cloud-native networks by integrating various technology components and partners.

Advancement in Technology

Edge computing is gaining prominence as it brings computing resources closer to the data source. Telecom providers are integrating edge computing solutions into their networks, enabling real-time data processing and reducing latency and this is essential for applications like autonomous vehicles and industrial automation. Telecom enterprise services increasingly leverage cloud technologies. Cloud-based solutions enable businesses to access scalable and flexible computing resources, leading to cost savings and improved agility. 

For instance, on 9 June 2023, Motivity Labs specializes in telecom software development, offering industry expertise to embark on digital innovation journeys and create customized solutions for the telecom sector. The telecom industry has undergone a significant transformation, driven by smartphones and applications, resulting in a shift from traditional communication to a technology revolution.

Time Consuming and Cost-Effective

Telecom services, especially high-speed internet and advanced communication solutions, can be expensive. Implementation costs, subscription fees and ongoing maintenance expenses can strain an organization's budget. Adopting advanced telecom services like 5G often requires significant infrastructure upgrades and this includes installing new network equipment and ensuring proper coverage, which can be time-consuming and costly.

The increasing reliance on telecom services makes organizations vulnerable to cyber threats and attacks. Protecting sensitive data and ensuring network security is a constant challenge. Managing diverse telecom services, vendors and technologies can be complex. Organizations may struggle with integration, interoperability and troubleshooting issues. Telecom services are subject to various regulations and compliance standards.

Market Segment Analysis

The global telecom enterprise services market is segmented based solution, revenue stream, end-user and region.

Growing Adoption of Cloud-Service Boosts the Market

Cloud-service is expected to drive the market by holding a share of 1/3rd of the global market in 2022. Telecom providers offer solutions that seamlessly connect businesses to cloud platforms, making them leverage cloud resources for agility, scalability and innovation. The rising adoption of cloud computing for various workloads, such as infrastructure as a service, platform as a service and software as a service, drives the demand for high-quality, reliable network connectivity to access and utilize cloud resources.

For instance, in 2020, AppSmart, a business technology services provider, announced the acquisition of MicroCorp, a leading national master agent specializing in telecommunications, data center, security and cloud services. The acquisition is part of AppSmart's strategic expansion efforts and reflects its commitment to providing a comprehensive range of technology services to its customers.

Geographical Penetration

Adoption of Digital Technologies in North America

During the forecast period, North America is among the growing regions in the global telecom enterprise services market covering around 1/4th of the market. The region embracing digital transformation initiatives to improve efficiency, enhance customer experiences and gain a competitive edge. Telecom services play a crucial role in enabling digital technologies such as cloud computing, IoT and AI. 

For instance, on 30 July 2023, 3M launched a new website that serves as a comprehensive resource for telecom solutions. The website is designed for user convenience and offers a Solutions Tool Product Selector to help users find industry-proven telecom solutions tailored to their specific needs. It covers a wide range of applications, from military and government to various telecom network scenarios.

Competitive Landscape

The major global players in the market include AT & T Inc., NTT, China Mobile Ltd., Deutsche Telekom AG, SoftBank Group Crop., Telefonica SA, Vodafone Group, KT Corporation, Verizon Communication Inc. and Bharati Airtel Limited.

AT&T Inc. is one of the leading telecommunications companies in the world. Its business includes telecommunications, media, and technology. The company is involved in several products and services like mobile communications, broadband internet, pay-down television, and enterprise solutions which cater to millions of customers across the globe. The company is also deeply invested in expanding its 5G infrastructure as it intends to improve the level of connectivity, cultivate growth, and meet the need for high-speed internet which is fundamental in smart devices and technologies in various sectors such as healthcare, transport, and manufacturing Industries of things (IoT). AT&T continues to be the preeminent force in the global telecommunications industry by fostering innovations that are transforming communication among individuals and corporations in the contemporary social order, facilitated by its network, brand, and strategies.

COVID-19 Impact Analysis

Lockdowns and social distancing measures in place, organizations rapidly shifted to remote work and this sudden surge in demand placed immense pressure on telecom networks to provide reliable connectivity for remote employees. As more people worked from home, engaged in online learning and streamed content, telecom networks experienced increased traffic and congestion, which sometimes led to reduced network performance and slower internet speeds.

The rapid adoption of remote work raised cybersecurity concerns. Organizations had to ensure the security of data and communications as employees accessed corporate networks from various locations and devices. Many organizations accelerated their digital transformation initiatives in response to the pandemic, this included the adoption of cloud services, IoT solutions and advanced communication tools. Telecom providers had to support these transformations effectively. 

The need for remote collaboration tools led to the widespread adoption of video conferencing, cloud-based collaboration platforms and unified communications solutions. Telecom providers had an opportunity to offer and enhance these services. The healthcare industry embraced telehealth services to provide remote consultations and medical care. Telecom services played a crucial role in enabling telehealth solutions.

AI Impact

AI algorithms can process sensor data more efficiently and accurately. For example, AI can enhance the processing of data from accelerometers and gyroscopes, enabling better motion tracking and gesture recognition AI-driven image processing techniques, such as computational photography, have become integral to smartphone cameras. AI can optimize image quality, reduce noise, improve low-light performance and offer features like portrait mode and scene recognition and augmented reality experiences.

AI is behind the rapid advancements in facial recognition technology. It enables secure and accurate face unlocking and authentication through sensors like depth sensors and front-facing cameras. AI-driven voice recognition and natural language processing technologies are used in conjunction with microphones to enable voice commands, voice assistants and real-time translation services.

Ericsson, AWS and Hitachi America's R&D division joined forces to conduct this trial. Each company brought its expertise in telecom, cloud services and industrial solutions to the project. Telecom companies generate vast amounts of data, leading to high infrastructure costs for data management. Consumer data is dispersed across various sources, making manual data management time-consuming and costly.

Russia- Ukraine War Impact 

Conflict zones in Eastern Ukraine have witnessed damage to critical telecom infrastructure, including cell towers, fiber-optic cables and data centers and this has resulted in service disruptions and challenges in restoring connectivity. The conflict has led to the displacement of populations, including employees and businesses. Telecom providers have had to adapt to the changing demographics and needs of these populations.

The ongoing conflict has had a negative impact on the economies of Ukraine and neighboring countries, this economic strain can affect telecom service subscriptions and investments. The conflict has given rise to increased cybersecurity threats, with reports of cyberattacks originating from or targeting entities in the region. Telecom providers have had to bolster their cybersecurity measures. 

Key Developments

• On 14 August 2023, TPG Telecom and Ericsson announced a multi-year agreement to launch a cloud-native and AI-powered analytics tool in Australia. TPG Telecom and Ericsson have partnered to introduce a cloud-native and AI-powered analytics tool. The tool is designed to enhance mobile network performance for TPG Telecom's subscribers.
• On 19 August 2022, The Department of Telecommunications (DoT) issued spectrum assignment letters to telecom service providers (TSPs). The DoT has expedited the process of allocating 5G spectrum to TSPs, reducing the timeline for network deployment, Communications Minister Ashwini Vaishnaw announced the issuance of spectrum assignment letters on Twitter, he urged TSPs to prepare for the launch of 5G services.
• On 12 May 2023, Amdocs, a leading provider of software and services for communications and media companies, signed an agreement to acquire Teoco's service assurance business for US$ 90 million. The acquisition is subject to regulatory approvals and customary closing conditions.

Why Purchase the Report?

• To visualize the global telecom enterprise services market segmentation based on solution, revenue stream, end-user and region, as well as understand key commercial assets and players.
• Identify commercial opportunities by analyzing trends and co-development.
• Excel data sheet with numerous data points of telecom enterprise services market-level with all segments.
• PDF report consists of a comprehensive analysis after exhaustive qualitative interviews and an in-depth study.
• Product mapping available as excel consisting of key products of all the major players.

The global telecom enterprise services market report would provide approximately 61 tables, 59 figures and 189 pages.

Target Audience 2023

• Manufacturers/ Buyers
• Industry Investors/Investment Bankers
• Research Professionals
• Emerging Companies